Open Access Original Research Article

Effects of the Meal Experience on the Post-purchase Behavioural Intentions of Customers of Grade Three Restaurants in Sekondi-Takoradi, Ghana

Frances Betty Fraikue, Barbara Osman

Asian Research Journal of Arts & Social Sciences, Page 1-8
DOI: 10.9734/ARJASS/2017/31533

Meal experience is the key to customer satisfaction in restaurants, whereas experiences customer’s encounter determines the kind of post-purchase intentions embarked upon. The main objective was to examine the effect of meal experience on customers’ post-purchase behavioural intentions (PPBI) to grade three restaurants in Sekondi-Takoradi. Convenience sampling was used to select respondents whilst questionnaire was used to collect data and analyzed using SPSS. Results revealed that about ninety percent of respondents rated their meal experience as good. Majority avowed that they will re-visit and recommend, whilst a few boldly stated they will opt for alternative intentions anytime dissatisfaction is experienced. Furthermore, there was a significant effect of meal experience on PPBI with the exception of alternative intentions. Conclusively, customers recommend and re-visit only when they attain a positive meal experience. Restauranteurs are recommended to periodically solicit ideas from customers on how best to sustain meal experience.

 

Open Access Original Research Article

Analysis of National Health Insurance Holders Choice of a Preferred Primary Healthcare Provider in Ho Municipality, Ghana

John Tumaku, Nicholas Dzantri, Mathias Kofi Denu

Asian Research Journal of Arts & Social Sciences, Page 1-13
DOI: 10.9734/ARJASS/2017/30114

This paper examines factors National Health Insurance holders consider in selecting their primary healthcare providers in Ho Municipality. The general purpose of the study is to bring to light the leading factors that influence a patient’s choice of a healthcare provider, specifically, the study assesses the distribution of insurance holder’s selection of healthcare providers, examines insurance holder’s choice of a healthcare provider across age line, determines salient factors that influence choice of a healthcare provider and investigates gender perception on indicator variables that influence choice of a healthcare provider. The research used cross-sectional design and multi-stage sampling technique to collect data on 400 sampled NHIS insurance holders with age 18 years and above. Preliminary analysis was used to explore the demographic characteristics of the study unit, Man Whitney U test was used to compare gender views on indicator variables while chi –square test and factor analysis were used to compare choice of a healthcare provider across age group and salient factors that insurance holders consider in selecting their primary healthcare providers respectively. Results from the study indicate that majority of the insurance holders select or will select Municipal hospital as their primary care provider, and thus 70.5% of the time appreciates the introduction of the capitation policy. The study revealed four factors that insurance holders consider in selecting their primary care providers as; hospital service delivery, customer care and prestige, distance and family and peer influence factors. The study further shows that an insurance holders’ choice of primary care provider is dependent on age. In order for healthcare providers to provide quality healthcare, it is suggested that NHIS should ensure timely discharge of funds whiles Ghana Health Service also should consider providing more medical equipment and manpower to healthcare provider’s especially in the Municipal hospital since it seems to be the preference for patients thus  the largest patient base.

 

Open Access Original Research Article

Socio-cultural Career Progression Barriers for Women in Academics: A Case of the Federal College of Education (Special) Oyo, Nigeria

A. M. Laniran, T. J. Laniran

Asian Research Journal of Arts & Social Sciences, Page 1-10
DOI: 10.9734/ARJASS/2017/31674

Gender challenges in career remains a deterrent to career progression and has largely affected the female population in the workplace environment. In Nigerian society, women have a quite significant socio-cultural role. This study, therefore, examined the understandings of women academics on the cultural family issues that serve as barriers to their careers. The study is a contribution to the existing literature on women academics’ career experiences which have been less investigated in developing countries compared to the developed ones. In doing this, the study tried to provide explanations to the impact of cultural family roles of women in achieving progression in their careers, using the Federal College of Education (Special) Oyo, Nigeria as a case. The study utilized a mixed research approach to investigate this relationship. The qualitative data was used to corroborate quantitative findings. The study found that the socio-cultural roles of women as wives and mothers play a crucial role in their career progression as academics. The impact of a partner's support plays a crucial role in either the academics family or her partners family’s ability to support her career thereby facilitating academic career progression. Also, a coping strategy that has been widely explored has been the sourcing for assistance with executing some of the socio-cultural roles of women.

 

Open Access Original Research Article

Use of Electronic Information Resources by Undergraduate Students in the Faculty of Management and Administration at Africa University, Mutare, Zimbabwe

Taphros Madondo, Nevermore Sithole, Collence Takainganhamo Chisita

Asian Research Journal of Arts & Social Sciences, Page 1-12
DOI: 10.9734/ARJASS/2017/29633

This study was carried out at Africa University, Mutare, Zimbabwe. It sought to evaluate the usage of Electronic Information Resources by undergraduate students in the Faculty of Management and Administration at Africa University. Data was collected through questionnaires from undergraduate students in the Faculty of Management and Administration at Africa University. The methodology used was a descriptive survey while the sampling technique used was purposive. The observation technique was used to observe the information seeking behaviour of the students and the type of information they frequently consult. The study established that there was a low usage of Electronic Information Resources by undergraduate students in the Faculty of Management and Administration due to socio and technical challenges. From the findings it can be concluded that students lacked adequate hands-on skills required to retrieve information from subscribed electronic information resources hence low usage. Furthermore it can be recommended that the Library should ensure that there is adequate information communication technology infrastructure and practical information retrieval training for students to empower them in effective electronic information utilization.

 

Open Access Original Research Article

Nigerian Pension Scheme and Poverty Reduction in Nigeria: An Empirical Assessment (2004-2015)

Jeff-Anyene Sarah Elechi, Ezu Gideon Kasie, Ananwude Amalachukwu Chijindu

Asian Research Journal of Arts & Social Sciences, Page 1-25
DOI: 10.9734/ARJASS/2017/30533

This study employed econometric time series analysis to examine the effect of pension scheme contributions into the retirement saving accounts of employees on national, urban and rural poverty levels. Secondary data for the period 2004 to 2015 were collected from the National Pension Commission (PenCom) Annual Reports, National Bureau of Statistics and Worldbank.org.  The study applied the Ordinary Least Square (OLS) regression technique in which variations in national, urban and rural poverty levels were regressed on pension contributions into the retirement saving accounts of employees, gross national income, population growth and unemployment rate. The diagnosed results revealed that pension contributions have no significant effect on national, urban and rural poverty levels. The findings also suggest that 60.19%, 63.05% and 65.37% variation in national, urban and rural poverty level respectively were as a result of joint changes in pension scheme contribution I to retirement savings account of employees, gross national income and population growth. The negative relationship between pension contribution and poverty level validates the life-cycle hypothesis, which envisaged that a good operational pension scheme has the potential of reducing poverty most especially among the elderly population, which in turn affects the general poverty level of a country. On the basis of the findings, Federal government of Nigeria should intensify the efforts to ensure wider coverage of the pension scheme to the lower tiers of government: States and Local Governments Areas. The National Pension Commission should strengthen its surveillance on the private sector to ensure full compliance with the provisions of the Pension Reform Act of 2014. Finally, there should be sustained promotion of wider publicity of the activities of National Pension Commission with the objective of educating and enlightening the general public on the implementation of the contributory pension scheme.